FAQs

Q1: Do you offer Cash on Delivery (COD)?

Ans: Yes, we do.

Q2: Can you pay us online?

Ans: Yes, we accept online payments via easypaisa, jazcash or through bank account. 

Q3: Can I place my order through Instagram or WhatsApp?

Ans: Absolutely!

You can place your order through our website, Instagram, or WhatsApp. Our team manually processes Instagram and WhatsApp orders, so for the fastest and smoothest experience, we recommend placing your order directly on our website.

WhatsApp: +92 339 5215485

Instagram: @the_scarfs_studio

Q4: How long does delivery take time?

Ans: Most COD orders are delivered within 7–8 working days.

Delivery times may vary slightly depending on your city, courier availability, public holidays, or unexpected logistics delays.

Q5: Do you deliver all across Pakistan?

 

Ans: Yes. We proudly deliver to every city, town, and village across Pakistan.

Q6: Which courier service do you use?

To ensure the quickest and most reliable delivery, we work with a logistics partner that automatically selects the best courier service for your location.

Depending on your city, your parcel may arrive through TCS, Leopards, M&P, Trax, or another trusted courier.

This allows us to provide the best delivery experience wherever you live.

Q6: How do I choose the correct size?

Every product page includes detailed measurements and sizing information.

If you're still unsure, simply message us on WhatsApp (+92 339 5215485) before placing your order. Our team will happily help you choose the right size.


Q7: Can I return or exchange my order?

 

Ans: Yes. If you receive a product with a manufacturing fault, damage, or if we accidentally send you the wrong item, we'll happily arrange a replacement or exchange.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your parcel.

Simply send us clear photos on WhatsApp or Email, and our team will resolve the issue as quickly as possible.

What if I simply change my mind after receiving the order?

We completely understand that online shopping can sometimes be difficult.

However, if you receive the exact product, colour, and size that you ordered, we are unable to offer a return or exchange based on personal preference.

We kindly request that you carefully review the product description, measurements, fabric details, and photos before placing your order.

If you ever have questions before ordering, our team is always happy to guide you on WhatsApp.